CA Technologies Software Support - CA's career springboard in Vienna, Austria
Do you want to help eliminate barriers between ideas and business outcomes? We want you to bring your unique experiences and creative ideas to the table. CA Technologies provides software and solutions that help our customers to develop, manage, and secure complex IT environments to increase productivity and enhance competitiveness in their businesses. It’s our aim to encourage global collaboration and results-oriented innovation, while supporting and developing our talented people and our communities. CA Technologies will empower you to drive authentic success, for both the business and yourself in the application economy.
Phone Support for international Enterprise clients when solving complex technical issues
Continuous customer communication via our ticket system (Salesforce) and in-depth case analysis of technical issues
Posting of problems solved on the online community
Creating and posting of known-error articles
Strong interface function acting between external and internal contacts e.g. customers, Software Engineering, Quality Assurance, Sales
Active customer management during production breakdowns
Coordinator for Gold and Platinum customers for technical questions
Excellent professional development opportunities
Several years of experience in challenging IT support environment
Sound practical IT background and interdepartmental IT know how
Excellent verbal and in-written communication skills and structure solution approach
Willingness to learn on one’s own our product’s complex software dependencies and a strong hands-on mentality
Fluent German and English and any further language skills such as French advantageous
Knowledge and experience of databases i.e. MS SQL, Oracle, DB2 and operating systems such as Windows, Unix/Linux or mainframe
Advantageous is basic knowledge of ERP systems in particular SAP with script or coding languages and/or Web- and Java based technologies.
The annual salary starts at EUR 50.000 and can be adjusted to align with your personal qualifications and experience.
- More About Working at CA:*
CA has earned scores of global Workplace Excellence awards in the last few years – and there’s a reason for that. Here you’ll have the opportunity to eliminate barriers for our customers and earn a competitive compensation and total rewards package – all while pushing the boundaries of what’s possible by collaborating with a diverse team of global innovators. In short, CA’s fun, diverse, and fast-paced culture has put us on the map as one of the best employers in Information Technology.
Learn more about CA Technologies and this opportunity now at http://ca.com/careers
/ Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any of our employee. We will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly./