CA Technologies Principal, IT Customer Support in Vienna, Austria
Do you want to help eliminate barriers between ideas and business outcomes? We want you to bring your unique experiences and creative ideas to the table. CA Technologies provides software and solutions that help our customers to develop, manage, and secure complex IT environments to increase productivity and enhance competitiveness in their businesses. It’s our aim to encourage global collaboration and results-oriented innovation, while supporting and developing our talented people and our communities. CA Technologies will empower you to drive authentic success, for both the business and yourself in the application economy.
Work on the client site, via phone or electronically to coordinate, diagnose and troubleshoot incoming employee calls or incident tickets transferred by the ServiceDesk, for our Vienna office
Assist employees in case of IT incidents or requests; focus is local, but work cross borders in an international team of colleagues
Diagnose and resolve hardware and software issues; technically escalate to other teams on a global basis and work together on a solution inside defined SLAs, work with 3rd party vendors and suppliers to fix incidents
Advise end users on requesting the right IT equipment for their needs
Manage mobile phones, plans and maintain portfolio for local staff
Life Cycle Management of Clients (Dell/Lenovo/Apple Laptops) incl. installation, configuration, migrating, retirement
Maintain meeting room technical interior, supervise implementations of Audio/Visual state of the art equipment incl. equipment from Cisco, Samsung, Barco
System and application monitoring (e.g. local infrastructure of servers, UPS, status of Dev Servers)
Planning new integrations in cooperation with other teams and supervising implementations of systems and applications (e.g. local infrastructure of servers, UPS, Cisco network equipment, status of Dev Servers)
Stay current with system information by visiting Change Order meetings and be representative for local infrastructure changes and updates
Support regionally or globally run initiatives to implement new technologies and processes
Work with colleagues on an international basis
Support-orientation, friendly attitude, able to manage timely situations
Provide highly visible customer support and show empathy to internal customers
Build strong relationships with the business across products and product lines
Communicate customer needs and expectations to various internal stakeholders (own the voice of the customer)
Working knowledge of fundamental operations of relevant software, hardware and other equipment (Windows Server & Windows 7 / 10, Apple macOS, VMware Workstation & Fusion, Cisco Video Conferencing systems, Android / iOS)
Ideally you provide knowledge in Microsoft Active Directory, Microsoft SCCM Server Management Console, CA Client Automation, Microsoft OneDrive, Linux
Excellent German and English language skills
Preferred Education: Fachinformatiker, Fachrichtung Systemintegration (Computer Science Expert) with five years work experience or Bachelor's degree or global equivalent in an IT-related discipline
Desired, but not a requirement: Industry certifications ITIL Foundation, MCSA, ACMT
We offer an exciting position in an international company. Regular trainings will keep your knowledge up to date. Business travel of approximately 10 or less percent yearly is expected for this position.
You can look forward to working in an international team of over 200 people in Vienna. We embrace diversity and value the individual contribution to create visionary solutions for DevOps and Automatisation when working in an Agile environment.
We are proud of our well-established and wide-ranging customer stock which is the cornerstone for our profitable and flourishing enterprise.
The annual salary starts at EUR 40.000 and can be adjusted to align with your personal qualifications and experience. Our colleagues appreciate perks like free ticket for public transport, daily meal vouchers, fresh fruits and vegetables on a daily base, free drinks and much more.
- More About Working at CA:*
CA has earned scores of global Workplace Excellence awards in the last few years – and there’s a reason for that. Here you’ll have the opportunity to eliminate barriers for our customers and earn a competitive compensation and total rewards package – all while pushing the boundaries of what’s possible by collaborating with a diverse team of global innovators. In short, CA’s fun, diverse, and fast-paced culture has put us on the map as one of the best employers in Information Technology.
Learn more about CA Technologies and this opportunity now at http://ca.com/careers
/ Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any of our employee. We will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly./