CA Technologies Manager, Customer Success in Sao Paulo, Brazil

Do you want to help eliminate barriers between ideas and business outcomes? We want you to bring your unique experiences and creative ideas to the table. CA Technologies provides software and solutions that help our customers to develop, manage, and secure complex IT environments to increase productivity and enhance competitiveness in their businesses. It’s our aim to encourage global collaboration and results-oriented innovation, while supporting and developing our talented people and our communities. CA Technologies will empower you to drive authentic success, for both the business and yourself in the application economy.

  • Manager, Customer Success*

  • São Paulo/ Brazil*

This position is responsible to drive a portfolio of activities to improve the success of our customers. Manage a team to help customers accelerate the adoption of our technology and quickly resolve problems when they occur.

  • About CA:*

CA Technologies is a Fortune 1000 company with a startup mentality – and we’re searching for incredible, bright talent to dominate in the marketplace. Sure, CA has been a leading software company for nearly four decades, with a global customer base that includes the majority of the Fortune 2000 - but what excites us today is the opportunity to redefine the future of our industry in the age of the cloud, mobile, social and big data. We have a daring vision and a powerful, expanding solution set that helps the world’s most successful companies realize their boldest objectives. For more information, visit www.CA.com/innovation.

  • Consideramos também candidatos PcD’s para todas as nossas posições (/for all our positions we also include “PCD” candidates/).*

  • About the* Manager, Customer Success

In this role, you’ll help support CA Technologies charter to transform the IT industry by:

  • Manage a Customer Success team helping customers accelerate the adoption of our technology and quickly resolve problems as they occur.

  • Strategic accountability for meeting business objectives and executing Value Programs.

  • Begin to develop C-level customer and partner relationships within defined territory.

  • Ensure successful Customer Outcomes within defined territory.

  • Implement strategic plans, goals and objectives for the business division. Work collaboratively with team members to define methods, techniques and evaluation criteria for obtaining results.

  • Engage and collaborate with cross-functional peers to resolve conflict and influence decisions that impact their dedicated customer sites.

  • Make difficult decisions to address issues that can impact the overall success of their dedicated customer sites.

  • Cultivate an environment of open and honest communication, fostering integrity and respect through committing to Business Practices and Compliance standards.

  • How You’ll Stand Out:*

The perfect candidate for this role will have a demonstrated record of success in positions of increasing responsibility over the course of their career. She/he will have an outstanding track record and reputation for success. Will apply the fundamental concepts, practices, and procedures of a particular field. Has mastered the key responsibilities.

An ideal background will include:

  • Typically requires 7 or more years of broad and real-world IT experience.

  • Bachelor's degree or global equivalent in a related field or equivalent training in business or sales management.

  • Customer Success Background - CSM

  • Experience on Triage Customer Scenarios

  • Skilled at problem solving and decision making to address wide ranging business challenges.

  • Ability to communicate vision of creative concepts and new ideas.

  • Ability to network across the organization and cross-functional groups

  • Strong and proven customer service skills.

  • Ability to interface with customer onsite at a technical level.

  • Time Management, including managing and prioritizing multiple concurrent transactions.

  • Business travel of approximately 50 percent yearly is expected for this position.

  • A Great CA Employee:*

  • Takes smart risks

  • Exhibits courage

  • Is a “driver”

  • Navigates ambiguity

  • Embraces diversity

  • Communicates openly

  • Doesn’t take themselves too seriously

  • Likes to laugh

  • Loves a good challenge

  • Is resilient when faced with setbacks

  • Teams well with others

  • Insists on quality results

  • Is forward-thinking

  • Adapts easily to change

  • Solves problems creatively

  • More About Working at CA:*

CA has earned scores of global Workplace Excellence awards in the last few years – and there’s a reason for that. Here you’ll have the opportunity to eliminate barriers for our customers and earn a competitive compensation and total rewards package – all while pushing the boundaries of what’s possible by collaborating with a diverse team of global innovators. In short, CA’s fun, diverse, and fast-paced culture has put us on the map as one of the best employers in Information Technology.

Learn more about CA Technologies and this opportunity now at http://ca.com/careers

/ Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any of our employee. We will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly./