CA Technologies Solution Center Consultant - CA APIM in Hyderabad B1Nanakramguda, India

Do you want to help eliminate barriers between ideas and business outcomes? We want you to bring your unique experiences and creative ideas to the table. CA Technologies provides software and solutions that help our customers to develop, manage, and secure complex IT environments to increase productivity and enhance competitiveness in their businesses. It’s our aim to encourage global collaboration and results-oriented innovation, while supporting and developing our talented people and our communities. CA Technologies will empower you to drive authentic success, for both the business and yourself in the application economy.

_ Business Unit Details_

CA’s Application Management Services maximize the value of customer CA software investments by driving solution adoption with ongoing expertise, guidance, and support after the deployment of CA software.

CA AMS is services growth engine strategy and we are fastest growing business in CA Services.

_ Role Summary:_

This position is responsible for providing managed services for CA products implemented at customer environment, to perform automation and problem management in stabilizing customer environment, to provide training and consulting sessions on product, to help customer adopt the solution.

_ Who we are seeking:_

Do you want to help eliminate barriers between ideas and business outcomes? We want you to bring your unique experiences and creative ideas to the table. CA Technologies provides software and solutions that help our customers to develop, manage, and secure complex IT environments to increase productivity and enhance competitiveness in their businesses. It’s our aim to encourage global collaboration and results-oriented innovation, while supporting and developing our talented people and our communities. CA Technologies will empower you to drive authentic success, for both the business and yourself in the application economy

The perfect candidate for this role will have a demonstrated record of success in positions of increasing responsibility over the course of their career. An ideal background will include:

_ Technical Requirement:_

  • Should have knowledge on Installation and configuration of APIM Suite:

    • API Gateway
    • API Portal
    • OTK & MAG
    • Live API Creator (Good to have knowledge)
  • Should have experience development of policies and fragments using Policy Manager.

  • Must have experience in configuring ESM and Monitoring gateways.

  • Must have experience with migrating services and policies using GMU and ESM.

  • Developing custom assertions using java (Need to have basic knowledge on Java).

  • Must have knowledge on OAuth tool kit and MAG (Mobile Access Gateway).

  • Must have knowledge on Security concepts (Threat protection, rate limit, authentication and authorization mechanisms).

  • Good to have knowledge on Docker and Cloud (AWS and AZURE).

  • Must have 2-4 years of relevant experience with APIM product.

  • Should be flexible working in shifts.

  • Should have customer facing consulting experience.

_ Roles and Responsibilities:_

  • Utilize Services Best Practices to accurately and efficiently implement product of chosen expertise within the client environment remotely.

  • Learn and understand customer environment and priorities. Verify the product is working as designed.

  • Provide ongoing support to the customer throughout the duration of the contract.

  • Confirm and test remote access to customer network, including access to the installed CA software.

  • Remotely access customer system to verify CA products are adequately configured to perform R&O tasks and to address customer-specific configuration requirements; collect necessary log data as appropriate.

  • Ensure users and related user rights are configured as required (change privileges, add/delete users)

  • Verify that backup configuration and restore procedures are defined and tested.

  • Verify system reporting is functioning as specified (auto reports are setup; reports go out as expected, changes to distribution as needed).

  • Create scripts to automate routine tasks where appropriate.

  • Effectively troubleshoot technical product operational issues for product of chosen expertise.

  • Deploy new functionality remotely.

_ Preferred Education:_

  • Bachelor's Degree or global equivalent in Computer Science or business related field.

_ How you’ll Stand Out:_

In this role, you’ll help support AMS team to provide managed services by:

  • Work collaboratively with internal and external stake holders to provide a great customer experience.

o Strive to meet business commitments.

o Meet the SLAs

o Provide consultative services to customer on the product to help adopt the implementation.

o Accountable for the service and offering.

o Use ITIL best practices in providing standard service to the customer.

o Create automation and effective problem management wherever possible.

o Knowledge sharing and building the Knowledge articles.

o Continuously strive to identify and provide the value add services to customer through AMS.

_ More About Working at CA:_

At CA Technologies, it’s easy to make a big impact. That’s because we help some of the world’s most powerful companies bring their best and brightest ideas to life. And we do it together. Whether you’re in sales, marketing, technology or corporate, you’ll be part of great team at CA.

Bring what you bring.

Passion. Innovation. Weirdness. Whatever. No matter what you bring to the table, there’s a place for you at CA Technologies. We’re here to do amazing things, and we want diverse talent to lead the way. What will you bring?

  • More About Working at CA:*

CA has earned scores of global Workplace Excellence awards in the last few years – and there’s a reason for that. Here you’ll have the opportunity to eliminate barriers for our customers and earn a competitive compensation and total rewards package – all while pushing the boundaries of what’s possible by collaborating with a diverse team of global innovators. In short, CA’s fun, diverse, and fast-paced culture has put us on the map as one of the best employers in Information Technology.

Learn more about CA Technologies and this opportunity now at http://ca.com/careers

/ Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any of our employee. We will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly./