CA Technologies Engineer, SaaS Ops & Delivery in Hyderabad B1Nanakramguda, India

Do you want to help eliminate barriers between ideas and business outcomes? We want you to bring your unique experiences and creative ideas to the table. CA Technologies provides software and solutions that help our customers to develop, manage, and secure complex IT environments to increase productivity and enhance competitiveness in their businesses. It’s our aim to encourage global collaboration and results-oriented innovation, while supporting and developing our talented people and our communities. CA Technologies will empower you to drive authentic success, for both the business and yourself in the application economy.

  • Job Description:*

This position is responsible for managing SaaS Application running in parallel up to 4 highly available and across geographically different datacenters. Ensure availability, scalability and uptime requirements of Applications are clearly understood and addressed. Preserve the integrity and design of application and product to support mission-critical service offered to customers necessary for business operations. Under minimal supervision, produce deliverables in alignment with overall Transformation program demonstrating mastery skills in area of sub specialization.

  • Role & Responsibilities:*

  • Provide service to SaaS Services by providing proactive knowledge and acting as an escalation point for Network Operations, Service Support, and Service Delivery. Resolve issues & incidents within SLA.

  • Manage relationships with counterparts including functional owners or work streams

  • Manage the timely resolution of issues within work stream.

  • Liaise with company's database, Network/Systems teams for prompt rectification of any problems or emergencies.

  • Provide direction for the Applications Operations team in support of application administration.

  • Provide guidance and support to the enterprise; act as single point of contact for Applications Operations related issues.

  • Recommend and execute modifications to application infrastructure in order to improve efficiency, reliability, and performance.

  • Ensure application service uptime and monitoring with high degree of accuracy.

  • Provide recommendation for automation and monitoring for Application infrastructure.

  • Develop and execute test plans to check infrastructure and systems technical performance in relates to applications. Report on findings and make recommendations for improvement.

  • Oversee new and existing applications services, and software upgrades related issues.

  • Ensure completeness and quality of all deliverables

  • Manage the timely resolution of issues within work stream and document the incidents with accuracy.

  • Ensure adherence to corporate policies and standards to meet compliances, availability and disaster recovery, acting as an escalation point for project team members to provide issue resolution.

  • Manage relationships with counterparts including functional owners or work streams

  • Own technology solution within respective area of sub expertise including overall design, key decisions, and relations with business owners.

  • Recommend and execute modifications to database infrastructure in order to improve efficiency, reliability, and performance of SaaS Application service.

  • Document technology deployments by creating Standard Operating Procedures, training guides. Train coworkers and other members of Operations staff.

  • Skills:*

  • Bachelor Degree with minimum (2 to 4) years of experience as an Application or Systems Engineer.

  • Must have exposure in maintaining services with 99.99% or more uptime/SLA.

  • Exposure and Hands on experience in J2EE (Apache Tomcat, WebSphere, WebLogic) Windows IIS, Active Directory.

  • Exposure and hands on experience with Siteminder SSO product is preferred.

  • Exposure on Business Objects reporting service and Jasper reporting service is preferred.

  • Hands on experience with SFTP Servers and tools.

  • Experience and exposure on working Monitoring tools like Nagios, Nimsoft Monitoring or any other application/infrastructure monitoring tools.

  • Good understanding of databases (Oracle/MSSQL) and with basic troubleshooting skills.

  • Experience in supporting applications in SaaS framework with high availability and greater performance.

  • Proficient in scripting (Perl or shell) and automation on standard operating procedures.

  • Must have super user working experience with Linux and Windows 2008/2012 operating systems.

  • Working knowledge of applicable data privacy practices and compliances such as PCI, SSAE16.

  • Ability to conduct and direct research on day to day support issues to support SaaS products.

  • Ability to present ideas in business-friendly and user-friendly language to internal teams and external customers.

  • Highly self-motivated and directed, with keen attention to detail and Work independently.

  • Proven analytical, evaluative, and problem-solving abilities.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Excellent written, oral, and interpersonal abilities.

  • Hands-on hardware and software troubleshooting experience.

  • Strong understanding of the organization's goals and objectives.

Docker and AWS knowledge with work experience of 4 years – required technical skill

  • OpenShift knowledge with work experience of 2 years – required technical skill

  • Knowledge on Azure (work experience if we get any) – good to have technical skill

  • Elk and/or Splunk experience or knowledge – good to have technical skill

  • Preferred Education:*

Bachelor's degree or global equivalent in a business-related field.

  • More About Working at CA:*

We collaborate constantly. We develop with modern languages, frameworks, and tools. We think about clean code, automated testing, and scaling all the time. We take walks, sample the kegs, and play games to give our brains a break. We use our own products to manage our work and stay agile. We’re always getting better.

Some of the reasons our engineers love it here:

* * Hackathons*: Unleash your creativity with regular opportunities to prototype your ideas with whatever cool new tech you want and present it to the rest of the business. Many hackathons have become full-fledged parts of our products.

* * No role or tech ruts*: Expand your role or create your own. Work across the entire stack or specialize in an area of interest to you. Change teams when you need some new scenery.

* * A Learning Environment*: Our experiment-rich culture has us evolving our methodology and tools constantly. We encourage developers to attend and present at conferences and meetups.

* * Collaboration*: Our teams work closely together in agile style, enabling us to learn from each other rather than getting trapped in silos. Almost all production code is written in pairs.

* * Influence*: Every developer is empowered and encouraged to make things better - the product, the technology, the processes, and the culture.

* * Work/life balance*: We take this one seriously, and work hard to make the pace sustainable.

If you want to fulfill your potential, be acknowledged for your achievements, and be given autonomy to make decisions for your business and customers; if you want to work with a company that respects you as an individual - recognizing both your needs at work and your responsibilities outside of it - then CA Technologies is where you belong. At CA Technologies your passion and expertise can directly impact the business and you’ll help offer our customers practical approaches to delivering new, innovative services and value through IT.

Learn more about CA Technologies and this opportunity now at http://ca.com/careers

/ Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any of our employee. We will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly./