CA Technologies Support Engineer in Burlington, Massachusetts

Do you want to help eliminate barriers between ideas and business outcomes? We want you to bring your unique experiences and creative ideas to the table. CA Technologies provides software and solutions that help our customers to develop, manage, and secure complex IT environments to increase productivity and enhance competitiveness in their businesses. It’s our aim to encourage global collaboration and results-oriented innovation, while supporting and developing our talented people and our communities. CA Technologies will empower you to drive authentic success, for both the business and yourself in the application economy.

Veracode is seeking a motivated and energetic individual who thrives on working with customers to resolve complex technical issues. The *Customer Support Engineer *will focus on supporting customers who have questions or issues pertaining to the use of the Veracode Service.

This position requires a team player who is motivated to learn, and who strives to find timely solutions to complex technical issues. It will require constant and effective communications with internal/external cross-functional teams. This individual will have the opportunity and freedom to cultivate new and innovative support solutions which will benefit Veracode’s entire client base

As a Customer Support Engineer you will:

  • Handle email reports, web-to-case reports and customer calls regarding technical issues related to the use of the Veracode service

  • Learn/support the standard Veracode service and Veracode APIs

  • Re-produce and resolve complex technical issues in a timely manner

  • Achieve proficiency of Veracode’s CRM system to log, track, and manage reported issues

  • Create knowledge base articles to enhance the reuse of technical knowledge

  • Create and maintain application notes

  • Deepen your knowledge on application security concepts

  • Transfer knowledge to customers and co-workers

  • Work with the Veracode product strategy team to file and track customer enhancement requests

  • Minimum Requirements & Skills*

  • 2-4 years in a Technical Customer Support related role

  • Experience with Java, C#, or related programming languages

  • Knowledge of SaaS or cloud technologies

  • Client requirement gathering, prioritization and scoping experience

  • Strong oral and written communication skills in English and good presentation/teaching skills

  • Excellent problem-solving and organizational skills

  • Bachelors degree in Computer Science, Engineering or related field, or equivalent experience

Desired Skills/Experience:

  • Experience using Salesforce, JIRA or related systems

  • Software Security knowledge

  • Spanish or Portuguese fluency is nice to have

If you want to fulfill your potential, be acknowledged for your achievements, and be given autonomy to make decisions for your business and customers; if you want to work with a company that respects you as an individual - recognizing both your needs at work and your responsibilities outside of it - then CA Technologies is where you belong.

At CA Technologies your passion and expertise can directly impact the business and you’ll help offer our customers practical approaches to delivering new, innovative services and value through IT.

We offer competitive salary, company-sponsored premium Medical/Prescription & Dental Plans, company-paid Holidays, Vacation, Anniversary Service and Sick Days, 401(k) Plan, Education/Training Reimbursement, Charitable Gift Program, Adoption Assistance Program.

Learn more about CA Technologies and this opportunity now at

We and all of our subsidiaries are equal opportunity employers. As such, it is our corporate policy to fill positions with qualified candidates regardless of the candidate’s race, color, sex, age, religion, ancestry, national origin, citizenship status, marital status, sexual orientation, gender identity, genetic information, disability, pregnancy, military status, veteran status or any other protected group status.

/ Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any of our employees. We will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly./

/ If you require an accommodation with the online application process, please contact Talent Acquisition at 1-800-454-3788./