CA Technologies Digital Customer Engagement Program Manager in Burlington, Massachusetts
Do you want to help eliminate barriers between ideas and business outcomes? We want you to bring your unique experiences and creative ideas to the table. CA Technologies provides software and solutions that help our customers to develop, manage, and secure complex IT environments to increase productivity and enhance competitiveness in their businesses. It’s our aim to encourage global collaboration and results-oriented innovation, while supporting and developing our talented people and our communities. CA Technologies will empower you to drive authentic success, for both the business and yourself in the application economy.
- Digital Customer Engagement Program Manager*
CA Veracode helps customers secure the software running in their environment. CA Veracode’s Saas platform and integrated solutions help security teams and software developers find and fix security-related defects at all points in the software development lifecycle. Part of this integrated solution is enabling collaboration of application security best practices with CA Veracode and among the Community of developers and security practitioners, providing a single digital experience. The CA Veracode Community and Verified programs is part of this digital experience.
The CA Veracode Community is the vehicle which enables the collaboration within this single digital experience and the CA Veracode Verified program certifies the security which customers have built into the development of their software. The Digital Customer Engagement Program Manager role is responsible for managing the daily activities of both programs.
Key activities for this person will be:
Monitor daily posts within the CA Veracode Community, including (but not limited to) questions/comments to ensure responses are provided in a timely manner, moderation rules are effective, etc.
Manage Community dashboard including identifying the appropriate metrics useful for various internal and external audiences
Develop a calendar of content to ensure regular updates to the Community
Manage Verified program fulfillment process
Work with Security Program Managers and Sales teams to drive the number of Verified customers listed in the Verified Directory
Develop the Community Champion program to drive activity in the Community
Work with the Customer Engagement Director to develop and manage Community & Verified roadmap; work with Salesforce admin team to prioritize feature improvements
This role is a strategic position within Veracode. Creation of an ecosystem of software developers, risk managers and security professionals around application security is a vital part of our ability to fulfil our mission and grow our business.
Skills and Experience
The right person for this role will be someone who is a natural collaborator and connector of people. An operational capability to build organizational structures such as user groups, online communities and/or outreach programs is a plus. An interest in advancing the cause of information security is important, to connect effectively inside and outside CA Veracode. This person must be comfortable working with both technical and business audiences.
Working knowledge of (or demonstrated ability to learn) the most popular tools for online community building and operations.
Product Marketing expereince within the software industry
Demonstrated ability to collaborate cross-functionally, with technical and non-technical audiences.
Experience in communications (related to audience outreach, customer loyalty, and educational purposes).
Comfort with technology and technology-related topics such as information security and software development.
This role will have the opportunity to working with the senior leadership of CA Veracode, both to propose strategies and to report on progress and requirements. There will be opportunities to present at company-wide as well as in smaller meetings to educate the business on Customer Engagement strategies and requirements.
- More About Working at CA:*
CA has earned scores of Workplace Excellence awards in the last few years – and there’s a reason for that. Here you’ll have the opportunity to eliminate barriers for our customers and earn a competitive compensation and total rewards package – all while pushing the boundaries of what’s possible by collaborating with a diverse team of global innovators. In short, CA’s fun, diverse, and fast-paced culture has put us on the map as one of the best employers in Information Technology.
We offer competitive salary, company-sponsored premium Medical/Prescription & Dental Plans, company-paid Holidays, Vacation, Anniversary Service and Sick Days, 401(k) Plan, Education/Training Reimbursement, Charitable Gift Program, Adoption Assistance Program.
Learn more about CA Technologies and this opportunity now at http://ca.com/careers
We and all of our subsidiaries are equal opportunity employers. As such, it is our corporate policy to fill positions with qualified candidates regardless of the candidate’s race, color, sex, age, religion, ancestry, national origin, citizenship status, marital status, sexual orientation, gender identity, genetic information, disability, pregnancy, military status, veteran status or any other protected group status.
/ Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any of our employees. We will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly./
/ If you require an accommodation with the online application process, please contact Talent Acquisition at 1-800-454-3788./