CA Technologies Customer Support Engineer in Burlington, Massachusetts

Do you want to help eliminate barriers between ideas and business outcomes? We want you to bring your unique experiences and creative ideas to the table. CA Technologies provides software and solutions that help our customers to develop, manage, and secure complex IT environments to increase productivity and enhance competitiveness in their businesses. It’s our aim to encourage global collaboration and results-oriented innovation, while supporting and developing our talented people and our communities. CA Technologies will empower you to drive authentic success, for both the business and yourself in the application economy.

CA Veracode is seeking a motivated and energetic individual who thrives on working with customers to resolve complex technical issues. The Customer Support Engineer will focus on supporting customers who have questions or issues pertaining to the use of the CA Veracode Services/Solutions.

This position requires a team player who is motivated to learn, and who strives to find timely solutions to complex technical issues. It will require constant and effective communications with internal/external cross-functional teams. This individual will have the opportunity and freedom to cultivate new and innovative support solutions which will benefit CA Veracode’s entire client base

  • As a Customer Support Engineer you will:*

  • Handle email reports, web-to-case reports and customer calls regarding technical issues related to the use of the CA Veracode service

  • Learn/support the standard CA Veracode service and APIs

  • Re-produce and resolve complex technical issues in a timely manner

  • Achieve proficiency of CA Veracode’s CRM system to log, track, and manage reported issues

  • Create knowledge base articles to enhance the reuse of technical knowledge

  • Create and maintain application notes

  • Deepen your knowledge on application security concepts

  • Transfer knowledge to customers and co-workers

  • Work with the Veracode product strategy team to file and track customer enhancement requests

  • Minimum Requirements & Skills:*

  • 2-4 years in a Technical Customer Support role

  • Client requirement gathering, prioritization and scoping experience

  • Strong oral and written communication skills in English and good presentation/teaching skills

  • Excellent problem-solving and organizational skills

  • Bachelor’s degree in Computer Science, Engineering or relevant field, or equivalent experience

  • Desired Skills/Experience:*

  • Knowledge supporting of SaaS or cloud technologies

  • Experience using Salesforce, JIRA or related systems

  • Experience with Java, C#, or related programming languages

  • Software Security knowledge

  • Additional language skills: Portuguese, Spanish

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  • More About Working at CA:*

CA has earned scores of Workplace Excellence awards in the last few years – and there’s a reason for that. Here you’ll have the opportunity to eliminate barriers for our customers and earn a competitive compensation and total rewards package – all while pushing the boundaries of what’s possible by collaborating with a diverse team of global innovators. In short, CA’s fun, diverse, and fast-paced culture has put us on the map as one of the best employers in Information Technology.

We offer competitive salary, company-sponsored premium Medical/Prescription & Dental Plans, company-paid Holidays, Vacation, Anniversary Service and Sick Days, 401(k) Plan, Education/Training Reimbursement, Charitable Gift Program, Adoption Assistance Program.

Learn more about CA Technologies and this opportunity now at http://ca.com/careers

We and all of our subsidiaries are equal opportunity employers. As such, it is our corporate policy to fill positions with qualified candidates regardless of the candidate’s race, color, sex, age, religion, ancestry, national origin, citizenship status, marital status, sexual orientation, gender identity, genetic information, disability, pregnancy, military status, veteran status or any other protected group status.

/ Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any of our employees. We will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly./

/ If you require an accommodation with the online application process, please contact Talent Acquisition at 1-800-454-3788./

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